GENERAL
Wards MusicWorks is located in Whangarei, New Zealand and is owned by Black & White Music Limited.
By using www.wardsmusic.co.nz you agree that you have read, understood and accepted these terms and conditions. All website transactions with Black & White Music Ltd will be in accordance with these terms and conditions.
Black & White Music Ltd has the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case, Black & White Music Ltd will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order. Transactions will appear on your credit card statement as Wards MusicWorks for any transactions through this website.
Please keep your login and password safe; customers are liable for every order made under their login.
All prices displayed on our website are in NZ$ and include GST.
Black & White Music Ltd use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand's largest and most preferred gateway provider.
DELIVERY/SHIPPING
We will endeavour to dispatch all orders received within 2 working days of receiving payment for your order. If the requested product is out of stock, you will be notified and will be extended the option to cancel, change your order or wait for the product to become available.
We use Fastway Couriers for delivery of goods. Cost of shipping is dependent on size , weight and destination to send to. There is a surcharge of NZ$5 for Rural Delivery. We do not deliver to overseas addresses.
REFUNDS/RETURNS
If you receive a product that is damaged or if you are unsatisfied with the product please contact us within 7 days to request a replacement. We expect the product to be returned to us ‘unused’, in its original packaging, using the same method as the initial delivery. You are responsible for the cost of returning the item. If your returns request is approved a replacement will be sent or a refund will be made.
Items should be returned to: Wards MusicWorks, 72 Cameron Street, Whangarei 0110. Phone 09 438 9063
PRIVACY POLICY
We respect your privacy. We will never disclose, share or sell your email address, or other contact information to any other company. We only collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will remain strictly confidential. Should you ever want your details removed from our database, simply let us know and we will process your request immediately.